Description:
- Work on products we deliver to the business on the ServiceNow Platform to ensure the product we are delivering are of superior quality and performance.
- Ensure accuracy and quality of data through all upstream and downstream data channels.
- Create, manage, and automate test plans and scripts to ensure automated regression testing is carried out in a timely manner during each Sprint Cycle.
- This role will require a flexible, agile approach to meet our evolving business needs. You will work alongside several teams including business analysts, product owner, data engineers, developers and scrum master
- Provide thoughtful analysis on improvements that can be made on the product to optimize performance and value for the business stakeholders
- Ensure controls are in place over applications to ensure the data integrity by performing data integrity checks.
- Coordinate the resolution of data integrity gaps by working with the business owners and IT.
- Work with business partners, business analysts, product owners to understand functional requirements, develop test scripts and automate them.
- The incumbent will report to the Director, Services Enablement.
Key Responsibilities
The candidate will:
- Responsible to perform accuracy check on products we serve
- Analyze error trends and root causes of opportunity areas
- Stay in touch with the latest technologies and performance of products and help ensure that the products we deliver to the business are of superior quality.
- Identify procedural gaps, and data inconsistencies, and work with relevant teams to improve them.
- Actively track the client data usage and bugs/defects to ensure a quality product
- Take ownership of product quality and take initiative in identifying areas of improvement.
- Troubleshoot problems or issues and provide support to the team