Quality Assurance Specialist

Description:

We are excited to announce that we are looking for dedicated Call Center QA Executives to join our team for night shifts. If you have strong English communication skills and a passion for quality assurance, we want to hear from you!

Requirements:

Excellent English communication skills
Ability to work night shifts on a rotational basis
Both experienced professionals and freshers are welcome to apply

Responsibilities:

Monitor and evaluate inbound and outbound calls for quality assurance
Provide feedback and coaching to call center agents
Ensure compliance with company policies and standards
Maintain accurate records of evaluations and feedback sessions