Quality Assurance Executive

Description:

Mindsync Digital is hiring Quality Assurance Specialist for International Sales.Ideal candidate would possess at least 1 year of QA experience from a reputed Software House and be equipped with exceptionally honed listening skills.

Responsibilities:

*Perform live call monitoring and provide trend data to the site management team.

*Perform daily evaluations of customer interacting departments.

*Provides feedback to Sales reps, team leaders, and managers

*Perform any and all other duties as assigned.

*Achieve all daily and monthly KPIs.

Qualifications and Skills Needed:

*Excellent English communication skills with a good ear for American accent and vernacular.

*Must be comfortable with working night shift.

*Excellent verbal, written, and interpersonal communication skills.

*One year experience as call QA is a must.