Description:
Responsibilities
- Respond to inquiries for data feed and cloud service clients
- Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
- Provide professional, timely, quality support of our feed-based products
- Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce)
- Documentation of newly found solutions and product updates
- Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads
- Staying current on existing and newly developed product offerings
Basic Qualifications
What we’re looking for:
- Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field
- Excellent English communications skills
- Experience in Outlook, Word, and PowerPoint
- Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
- Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively
- Team-player mentality with collaboration skills
- Flexibility for changes in a dynamic environment
- Advanced Excel experience
- Desire and aptitude for continuous learning