Phone Banking Officer

Description:

Job holder will be responsible to achieve assigned sales targets by selling Bank’s products in line with the applicable rules, procedures and controls.

The products include Personal Finance, Credit Card, etc. Further, she/he will be liable to ensure flawless customer services at all levels.

Roles and Responsibilities

• Identify and Call potential customers to sell them products as per their need

• Get product-wise required approvals / achieve disbursement targets assigned on weekly, monthly and yearly basis

• Develop and implement strategies to ensure the growth of personal portfolio and maximization of sales

• Keep customers informed of new products, services and promotional activities

• Build a good customer base and maintain strong business relationships with corporate and commercial entities

• Efficiently handle queries and complaints of customers by involving relevant staff / departments

• Maintain close coordination with team leader, back office staff to provide prompt and excellent services to customers

• Regularly follow the process of sales model and submit required reports to team leader / line manager in a timely manner

• Ensure compliance with policies, procedures and regulatory requirements

• Obtain and maintain desired product knowledge through trainings and enhance self-awareness to improve quality of work