Order Management Specialist

Description:

As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Keeptruckin. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.

What You'll Do
 

• Working on returns cases
• SO creation for additional hardware
• Churn processing/management
• Help Sales and Fulfilment teams through quote to cash process
• Working on Salesforce and Zuora
• Creating Shipping Label
• Churn processing management
• Handling Account reconciliations
• Guiding stakeholders on returning equipments
   

What We're Looking For
 

• Preferably graduate in any discipline.
• Good stakeholder communications
• Strong analytical skills with numbers
• Proficient with deadlines & time sensitive work
• Strong Business Communication Skills in English.
• 1 to 3 years work experience, preferably in an Operations environment.
• Proficient experience with Microsoft Excel and Word.
• Knowledge and experience of CRM systems, preferably Salesforce.
• Very organized, meticulous, and detailed in entering information
• Ability to effectively prioritize and multi-task in high volume workload situations
• Ability to be consistent with quality over a long period of working hours especially Month & Quarter end