Operations Manager

Description:

Responsibilities

• Develop objectives and manage all campaign operations/activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Monitor and improve ordering, telephone handling and other procedures
• Prepare reports for different departments or higher management
• Ensure that quality standards remain higher than 95%
• Is responsible to attain revenue goals as reflected in the table below
• Is responsible to maintain attrition levels below 7%

Requirement:

• Strong technical expertise.
• Strong communication and interpersonal skills are essential.
• Proven leadership experience in a BPO.