Description:
Humantek is seeking a Sales Operations Manager to optimize our client interactions, boost revenue generation, and ensure smooth collaboration between sales teams. This role is pivotal in enhancing sales performance and customer satisfaction.
Key Responsibilities:
Client and Sales Team Interaction:
- Oversee client interactions.
- Address sales and client concerns
- Revenue Generation and Sales Improvement:
- Maximize sales revenue.
- Develop innovative sales strategies.
- Set and achieve sales targets.
Client Relationship Management:
- Enhance client communication.
- Manage challenging clients and improve retention.
- Ensure project deliveries and payments run smoothly.
Project Management:
- Ensure timely and quality project deliveries.
- Uphold ethical and legal standards.
Sales Team Motivation and Development:
- Motivate and mentor the sales team.
- Participate in hiring decisions.
- Provide solutions to sales team challenges.
Operational Enhancement:
- Continuously improve company operations.
Risk Management:
- Investigate and prevent chargeback cases.
Meetings and Reporting:
- Conduct meetings to address operational issues.
- Ensure smooth cross-departmental collaboration.
Administrative Responsibilities:
- Collaborate with HR on hiring needs.
- Execute tasks assigned by management.
Qualifications:
- Bachelor's degree in business or related field (Master's degree preferred).
- Proven experience in sales operations and client management.
- Strong problem-solving and leadership skills.
- Excellent communication and adaptability.
- In-depth industry knowledge.
- Proficiency in relevant software and tools.
- Sales team management experience is a plus.
- Must have software house experience ( Design Industry)