Officer – Customer Services

Description:

5th Pillar Family Takaful Limited is looking to hire Officer – Customer Services.

Job Responsibilities:

·      Follow call centre “scripts” when handling different topics.
·      Identifying customers’ needs, clarifying information, research every issue and providing solutions.
·      Answer incoming calls and make outbound calls, respond to customer questions, and provide information about products and services.
·      Resolve customer complaints and problems and offer possible solutions.
·      Ensure compliance with Company’s policies and procedures.
·      Work with cross-functional team to identify and resolve operational issues.

How to Apply:

If you fit in the criteria, send your recent resume