Manager Customer Success

Description:

Experience

8+ years of experience in operations/Customer service management, including at least 3 years in a managerial role

Prior experience working with a Multinational firm.

Technical Competencies

·      Knowledge of operational metrics and KPIs

·      Excellent leadership, coaching, and interpersonal skills

·      Superior listening and speaking skills

·      Ability to work in a high-pressure environment

·      Experience with process improvement and project management methodologies

·      Drive for results

Core Competencies

·      Effective communication 

·      Teamwork

·      Decision Making and Problem-Solving

·      Planning & Organizing