Manager Billing

Description:

We hiring this position for Redtone Telecommunications Pakistan, the incumbent will oversee international billing operations, ensuring accuracy and timeliness in invoicing processes. Manage billing team, monitor customer accounts, and resolve discrepancies. Coordinate with domestic and international clients, vendors, and internal departments to facilitate smooth billing processes and resolve issues efficiently. Also oversee all coordination for year-end audit requirements.

Responsibilities:

· Responsible for processing and sharing invoices with customers based on billing cycles, ensuring accuracy in invoicing

· Responsible for daily checks on customer exposures

· Responsible for following up with each customer for collections

· Maintain records of vendor invoices and oversee the team for vendor invoice verification

· Ensure timely payments to vendors

· Evaluate CDRs (minutes, rates, time zone) for discrepancies found in vendor invoices

· Ensure disputes are opened with vendors and analysis is shared within the specified timeframe

· Perform CDR-by-CDR reconciliation to resolve disputes

· Follow up with carriers for dispute resolution

· Audit payments in the Statement of Accounts

· Ensure all payments are entered into the information system promptly

· Respond to all internal and external emails daily

· Develop an understanding within the department and effectively manage the team

Skills Required:

· Billing Systems Proficiency

· Problem-Solving Abilities

· Excellent verbal and written communication skills to interact with international clients, vendors, and internal stakeholders.

· Customer Service Orientation

· Leadership Skills: Demonstrated leadership qualities to effectively manage a billing team, delegate tasks, and foster a collaborative work environment

· Organizational Skills: Strong organizational skills to manage multiple billing tasks, prioritize workloads, and meet deadlines in a fast-paced international environment

· Cross-Cultural Competence: Cultural sensitivity and awareness to navigate diverse international business environments and effectively communicate with clients and vendors from different backgrounds

· Regulatory Knowledge: Understanding of international billing regulations, compliance requirements, and tax laws applicable to cross-border transactions

Adaptability: Flexibility to adapt to changes in international billing practices, technology, and business processes to ensure continued effectiveness in the role