Lead Business Analyst

Description:

Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Agile & PPM Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.

What’s In It For You

As a Lead Business Analyst, you will have the opportunity to drive strategy & work closely with senior stakeholders from all the Business Groups and Divisions within S&P. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), Databricks as well as Market leaders in PPM and Agile tools.

Responsibilities

In the day-to-day operations, you will be leading the Agile & PPM Tools Kanban team with the goal to support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also drive Strategic Initiatives that enable us to deliver better products, faster and with world class support. With your Leadership skills, acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user’s experience. Some of your areas of ownership will include:

Agile & PPM Tools Engineering Team (Kanban Team)

• Develop and Execute the Strategic Roadmap for Product Support Area
• Drive Strategic Projects like Voice of Customer, Product Support Monthly KPIs & Analytics and other projects that help optimize current process and create new processes to add value
• Manage a team of 8-10 Business Analysts
• Oversee Delivery and Execution
• Closely monitor our operations through KPIs and optimize processes where required
• Liaison with end customer to Support and advance tools adoption.
• Provide feedback to help the Business and Development teams to create high-value products
• Facilitate and embrace change that increases the productivity of both the Support and Kanban teams
• Assisting with internal and external communication, improving transparency, and streamlining information
• Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
• Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools

Basic Qualifications

What We’re Looking For:

• Bachelor’s degree in Business, Technology, Engineering or related area
• 5-8 years of relevant work experience with Web based Applications in the IT/Product Support domain
• Prior experience managing a team of 5-8 resources
• Experience with Strategy Planning and Development
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
• Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
• Open to working flexible hours as per business needs