It Support Executive

Description:

Sefam Pvt Ltd is looking for an IT Support Executive for our Head Office.

Responsibilities include:
·        Respond promptly to user inquiries via phone, email, or in-person.
·        Diagnose and resolve a wide range of technical issues, including hardware, software, and network problems.
·        Provide guidance and assistance to users on IT policies and procedures.
·        Install, configure, and maintain computer hardware and software, including (Retail Pro)
·        Monitor system performance and identify potential issues.
·        Provide technical support for CRM systems (Retail Pro).
·        Troubleshoot CRM-related issues and resolve user problems.
·        Assist in data migration, system upgrades, and customizations
Assist users with account creation, password resets, and other account-related issues.
·        Provide training and documentation to users on IT systems and software, including CRM systems.
·        Log and track IT incidents and service requests.
·        Escalate complex issues to higher-level support teams as necessary.
Candidates with Bachelor's degree in Computer Science, Information Technology, or a related field & 1-2 years of experience in IT support or a similar role, preferably with experience in using CRM software (Retail Pro or Candela) are encouraged to apply