It Support Engineer

Description:

BaseCamp Data Solutions is hiring IT SUPPORT ENGINEER

Key Responsibilities:

▸ Point of Sale Software, Network Devices & VoIP Phone installation and troubleshooting

▸ Preventing internet downtimes & protecting payment systems from vulnerabilities

▸ Client onboarding, patch management and resource monitoring.

▸ Offer recommendations on upgrades needed.

▸ Remote management and maintenance of servers created in AWS cloud, VMS, Hyper

▸ Finding the ISP, collecting quotes and scheduling installation/cancellation of internet

We are looking for someone who has:

▸ Prior experience as a Customer Support Specialist

▸ Proficiency in CRM and remote support tools.

▸ Excellent communication and problem-solving skills.

▸ Multi-tasking abilities and patience when handling tough cases.

Bachelors in Information Technology or BS Computer Science.

Location: Hyderabad

Shift Time: Evening

We Offer:

▸ Annual Increments.

► Quarterly Bonuses.

▸ Medical.

▸ Overtime Policy.

Interested professionals are requested to send their resumes