Description:
As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
Key Responsibilities
- Performing OS installations and configurations for MacOS, Windows, and Linux systems
- Facilitating seamless onboarding and offboarding processes for employees
- Conducting new hire orientation sessions related to IT support
- Managing and maintaining local inventory of IT assets
- Coordinating with internal and external stakeholders to resolve technical issues promptly
- Ensuring adherence to Service Level Agreements (SLAs) and uphold quality standards
- Generating accurate and timely reports on IT support metrics
- Addressing onsite user issues within the office environment
- Providing remote support to end users via tickets, emails, and Slack channels
What We’re Looking For
- Bachelor of engineering in computer science or equivalent
- Minimum 1-3 years IT support experience
- Strong knowledge of Windows, MacOS and Linux troubleshooting
- Solid IT infrastructure knowledge and experience
- Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
- Customer Handling experience and technical troubleshooting Expertise
- Proficient in verbal and spoken English
- Flexibility and willingness to work varying hours and shifts
- CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
- Call Center IT Support experience (preferred)