Description:
As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
Key Responsibilities
- Performing OS installations and configurations for MacOS, Windows, and Linux systems
- Facilitating seamless onboarding and offboarding processes for employees
- Conducting new hire orientation sessions related to IT support
- Managing and maintaining local inventory of IT assets
- Coordinating with internal and external stakeholders to resolve technical issues promptly
- Ensuring adherence to Service Level Agreements (SLAs) and uphold quality standards
- Generating accurate and timely reports on IT support metrics
- Addressing onsite user issues within the office environment
- Providing remote support to end users via tickets, emails, and Slack channels
Minimum Requirements
What We’re Looking For:
- Bachelor of engineering in computer science or equivalent.
- Minimum 1-3 years IT support experience
- Customer Handling experience
- Strong follow-up skills
- Technical troubleshooting Expertise (windows, Mac, Linux)
- Install, configure, test and maintain operating systems, application software and system management tools
- Should have strong communication skills (written/verbal)(Email writing is must , comprehension, neutral accent).
- Knowledge of ticketing systems (Microsoft CRM) - JIRA or any other
- Should have experience with VoIP
- Should have experience with MDM
- Should have experience with SSO
- Must be willing to work in flexible working hours