It Support Engineer

Description:

1. Provide first-line technical support to end-users via phone, email, or in-person, resolving issues in a timely and efficient manner.

2. Diagnose and troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams when necessary.

3. Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

4. Manage user accounts and permissions, including password resets and access control.

5. Perform routine maintenance tasks such as software updates, patches, and system backups.

6. Monitor IT systems and networks for performance and security issues, taking proactive steps to prevent downtime and mitigate risks.

7. Collaborate with other IT teams to implement new technologies, upgrades, and enhancements.

8. Document all support activities, including resolutions, troubleshooting steps, and system configurations.

9. Provide training and technical guidance to end-users as needed.

10. Stay up-to-date with the latest trends and developments in IT support and technology.

Qualifications:

- Bachelor’s degree in computer science, Information Technology, or related field preferred.

- Minimum of 2 years of experience in IT support or a similar role.

- Strong knowledge of Windows and/or macOS operating systems.

- Proficiency in troubleshooting hardware, software, and network issues.

- Familiarity with Active Directory, Microsoft Office 365, and other productivity tools.

- Excellent communication and interpersonal skills.

- Ability to work independently and prioritize tasks in a fast-paced environment.

- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.