It Specialist

 

Description:

 

We are seeking a motivated IT Support Officer with at least one year of experience to join our IT team. The ideal candidate will have a strong customer service orientation and a foundational understanding of IT systems and support processes.

Key Responsibilities:

  • Provide first-line support for technical issues via phone, email, and in-person.
  • Troubleshoot hardware and software problems, including operating systems and applications.
  • Troubleshoot network infrastructure, able to understand routers, Switches, accesspoints and network devices configuration.
  • Assist with the installation, configuration, and maintenance of laptops, Mobile devices, Printers.
  • Maintain accurate records of support requests and resolutions in our ticketing system.
  • Collaborate with senior IT to resolve complex issues and improve support processes.
  • Support the onboarding of new employees by setting up workstations and accounts.
  • Participate in IT projects and initiatives as needed.
  • Document procedures and create user guides for common issues.

Qualifications:

  • 1 year of experience in IT support or a related field. Bachelors in IT Scope.
  • Understanding of networking concepts and common operating systems (Windows, macOS, Linux).
  • Familiarity with common software applications (Office365, 3CX).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team.

Organization Vertex Consulting & Compliance Group
Industry IT / Telecom / Software Jobs
Occupational Category IT Specialist
Job Location Lahore,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 1 Year
Posted at 2024-09-29 8:10 am
Expires on 2024-11-13