It Service Management Senior Specialist

Description:

Responsibilities

Running incident management calls, driving technical teams across multiple disciplines, technologies and business to rapidly resolve issues

Compose articulate and technically accurate updates for the incident be able to accurately represent the business impact.

Actively participate in change and problem calls to ensure ‘out of the box’ thinking and partnership from all parties to improve quality.

Understand and report key metrics to business lines to allow them to identify gaps and where they need to invest to reduce failures.