It Executive

Description:

An IT Executive is responsible for managing and supporting the information technology systems and services within an organization. They play a crucial role in ensuring the smooth operation of IT infrastructure, maintaining security, and supporting end-users with technical issues. This role requires a blend of technical expertise, problem-solving skills, and effective communication.

Key Responsibilities:

· Administer Active Directory and manage MS365 users and licenses.

· Oversee MS365 Admin Centre (Exchange, SharePoint, OneDrive, Azure, Teams).

· Troubleshoot Windows, Office, network connections, and desktop applications.

· Manage Help Desk ticketing and IT asset management.

· Diagnose and resolve hardware and software issues.

· Assist with audio-visual setups in conference rooms.

· Support remote users and create documentation for common queries.

· Perform routine system checks (daily, weekly, monthly).

· Hands-on experience with LAN/WAN infrastructure and devices (switches, routers, firewalls).

· Conduct network troubleshooting and manage firewall settings for security.

· Implement firewall policies, perform and maintain activity logs.

· Install and manage endpoint security solutions and ensure compliance.

· Monitor and respond to security alerts, investigate incidents, and prepare reports.

· Collaborate with teams to address recurring security issues and maintain communication on policies.

· Plan, install, configure, troubleshoot, maintain, and upgrade operating systems.

· Comply with the principles and policies in the information security policies where relevant to the job.

Education and Experience:

· At least a Bachelor’s Degree in Computer Science or IT or related/relevant experience.

· Work experience: 4-5 years of hands-on experience in the same capacity.