It Administrator

Description:

The IT Administrator is responsible for the management of Innovit’s internal infrastructure and customer SAAS Systems.

Key Position Objectives and Responsibilities

Duties:

You will be responsible to ensure that Innovit’s IT systems are operational and well managed
The role also entails providing IT support services to internal and external users
Support and manage customer SAAS environments and provide level 1 to 3 support
Support and manage innovits and innovits customers B2B messaging (AS2) messaging systems
You will be expected to travel to visit customer sites from time to time in support of customer installation projects
Responsible for the reporting and control of customer SAAS system costs

Key responsibilities will include:

Day to Day System Administration
Supporting innovits customers and staff in multiple time zones (USA, Germany and Australia)
IT infrastructure operations (network, servers, security) for Innovit’s office environment, development environments and hosted customer environments.
Ensure backup / restore systems are working
Manage relevant third party services such as hosting and ISP services and ensure that customer service levels (SLA’s) are being monitored and met
Maintaining appropriate documentation and reporting
Tracking of licenses and ensuring Innovit remains compliant with licensing requirements
Projects internal and customer
Work with innovits professional services team to providing consulting / project services to customers
Work with innovits professional services team to providing system design and quoting for customer SAAS solutions
IT infrastructure upgrades – including design, obtain quotes, ordering, technical work and updating operational procedures
Automation of repetitive tasks (to reduce workload and improve quality) such as building test and demonstration environments and system performance monitoring
Implementing, testing and updating relevant aspects of Innovit’s Business Continuity, Disaster Recovery and IT Security plans
Preparation of IT strategy and financial budget & Monthly invoice and management reporting
Ensure direct reports (contractors) are trained and up to date with sufficient knowledge to support innovits operations in absence.

Technical Support

Technical Knowledge:

Essential

Extensive Experience in AWS (EC2, VPC, Route 53, EBS and Load Balancing)
Extensive Office 365 experience (including Email, Skype, and Office product suite)
Extensive administration / solution design experience Citrix XenApp 6.5/7.X
Experience supporting customer SAAS systems within AWS using Citrix Xenapp
Experience supporting Dell Laptop / Desktop systems.
Switching experience specific to Dell Switches / VLANs and port configuration
Experience with UTM / Firewall Systems such as Sonic Wall
Experience with Trend Micro Worry Free
Avaya IP Systems
Backup Exec
Dell SAN.
Basic SQL server administration skills MSSQL
Understanding and lift and shift capability for PowerShell
Extensive experience administering Windows Active Directory, DNS, DHCP
Extensive Experience with Windows 10, Windows server 2008 to 2012
Experience with network monitoring tools such as Observium and Windows Server Manager
Extensive experience in patch management techniques and tools such as WSUS & Ninite
Experience with AS2 protocol

Highly Desirable

Desirable