Description:
The Impact: As the face of the organization, your typical day requires you to answer client queries while showcasing your vast knowledge of investment management tools, data and the industries we cover. You will also be expected to serve as an investment management subject matter expert for the newer analysts supporting the broader S&P Capital IQ platform. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help improve retention rates and drive revenue increases.
What’s In It For You
- Sharpen your professional and social skills while interacting with clients and internal stakeholders.
- Develop your product knowledge by working with our expansive investment management client base.
- Be part of a growing specialist team
Responsibilities
- Provide client support via phone, email and chat. Answer client queries such as portfolio analytics questions, escalated screening cases, Real-Time cases and index capability requests.
- Make suggestions in regards to product usability, presentation, and data quality
- Spend a significant portion of your day as a mentor and leader within our CIQ Client Support oriented teams to help newer Associates understand best practices and advanced concepts. The focus would include Investment Management capabilities, but also the broader S&P Capital IQ platform and the client support function itself.
- Be a client-facing interface with clients that have custom models, screens, portfolios, dashboards and other product views built for them by our India-based Screening & Platform and Modeling teams.
What We’re Looking For
- Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
- At least 6 months of experience in supporting CIQ platform.
- Knowledgeable in finance and strong interest in the investment management sector and desire to become an expert on a smaller subset of the product.
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask effectively
- Team-player mentality with strong collaboration skills
- Flexible to changes in a rapidly evolving environment