Description:
We are seeking a creative and talented Instructional Designer with a strong background in eLearning, graphic design, and video production to join our team. As an Instructional Designer, you will be responsible for designing, developing, and implementing engaging and effective learning experiences that meet the needs of our learners and the business in alignment with the company’s core values. You will play a pivotal role in crafting content that enhances our educational materials through the use of video, graphics, and multimedia.
What You'll Do
- Create and update training content on the platforms that are currently being utilized in the company.
- Create training materials, including e-learnings, presentations, manuals, and job aids, to support the training curriculum and ensure consistent delivery of content.
- Plan, script, record, edit, and produce high-quality educational videos. This includes creating both live-action and animated videos.
- Create and incorporate graphics, illustrations, and visual elements to enhance learning materials.
- Report to leadership on the effectiveness of the created content and how the internal employees are using it
- Collaborate with leadership and subject matter experts to ensure up-to-date training materials and programs align with the latest policies, procedures, and industry best practices.
- Deliver comprehensive training programs for new and existing employees, focusing on professional services, product knowledge, system usage, and the tools used.
- Assess training needs and identify knowledge gaps through performance evaluations and feedback from leadership.
- Stay informed about emerging trends and technologies in the software as a service, transportation, and call center industry, continually enhancing personal knowledge and skills to deliver effective training.
What We're Looking For
- Bachelor's degree in a relevant field or equivalent work experience in an IT industry
- 2+ years in Instructional Design, training, or learning and development
- Proven experience as an Instructional Designer and a trainer
- Proficiency in creating and sharing content using tools such as Articulate RISE, Lessonly, or similar
- Proficiency in video production, including video shooting, editing, and post-production.
- Proficiency in graphic design and proficiency with design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
- Strong interpersonal skills – capable of establishing rapport and credibility with learners at all levels.
- Adaptable and flexible approach to training, adjusting methods and content to accommodate different learning styles and needs.
- Patience, empathy, and a passion for developing others' skills and abilities.
- Analytical mindset, with the ability to assess training needs, analyze performance data, and identify areas for improvement.
- Effective time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Fluent in spoken and written English is required.
- A strong understanding of adult learning needs is necessary in order to make strong recommendations for a consistent cycle of improvement
- Familiarity with the IT Industry and latest technological trends
- Experience in software as a service or transportation industry is a plus.
- Experience with Salesforce is a plus.