Create and update training content on the platforms that are currently being utilized in the company.
Create training materials, including e-learnings, presentations, manuals, and job aids, to support the training curriculum and ensure consistent delivery of content.
Report to leadership on effectiveness of the created content and how it is being used by the internal employees
Collaborate with leadership and subject matter experts to ensure training materials and programs are up-to-date and aligned with the latest policies, procedures, and industry best practices.
Deliver comprehensive training programs for new and existing employees, focusing on professional services, product knowledge, system usage, and the tools being used.
Conduct interactive and engaging training sessions in a virtual classroom setting to facilitate learning and skill development.
Conduct refresher training sessions to reinforce learning and update employees on new products, services, or policy changes.
Assess training needs and identify knowledge gaps through performance evaluations and feedback from leadership.
Stay informed about emerging trends and technologies in the software as a service, transportation, and call center industry, continually enhancing personal knowledge and skills to deliver effective training.
Maintain accurate training records, including attendance, evaluations, and training outcomes, to track individual and team performance and identify training needs.