Inland Operations Specialist

Description:

Inland Ops Specialist
 

• Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal stakeholders to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
• Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
• Resolve customer queries/issues.
• Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.
• Understand and be familiar with KPIs and act in line with set targets.
• Follow-up with new clients and operations to ensure a seamless implementation when onboarding new clients.
• Support safety requirements for transportation