Description:
Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Ensuring seamless intermodal shipments and exceeding customer expectations.
Inland:
- Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal stakeholders to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership
- Manage accounts with high business impact in terms of volume and/or revenue and high complexity
- Resolve customer queries/issues
- Identify the root cause when targets are not met and implement solutions by working closely with stakeholders
- Understand and be familiar with KPIs and act in line with set targets
- Follow-up with new clients and operations to ensure a seamless implementation when onboarding new clients
- Support safety requirements for Transportation
Equipment Positioning:
- Ensure Smooth Execution of Equipment Disposition lifecycle by working closely with Truckers and internal stakeholders
- Monitor the stocks on daily basis
- Distribute the Positioning plan with dedicated vendors as per requirement at Destination depots
- Keep a close eye on Container Positioning process until it completed
- Identify the root cause when Equipment stock not maintained and implement solutions by working closely with relevant stakeholders
- Ensure Safety requirements
- Follow up with Truckers / Depots and Terminals for availability of Equipment
Who we are looking for:
- Customer-Focused: Proven ability to exceed customer satisfaction goals and address inquiries promptly
- Analytical: Skilled in interpreting data to optimize operational efficiency
- Team Player: Collaborates effectively with internal and external stakeholders
- Problem Solver: Resourceful and adept at implementing solutions
- Adaptability: Thrives in fast-paced environments, able to multitask and prioritize effectively
- Experienced: Minimum of 3 years of relevant experience in logistics or a related field