Description:
As an IT Support Executive, you will be the first point of contact for end-users experiencing technical issues. You will troubleshoot, diagnose, and resolve hardware and software problems, ensuring minimal disruption to daily operations.
Key Responsibilities:
- Provide first-level support to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, software, and peripheral equipment.
- Troubleshoot and resolve technical problems in a timely and efficient manner.
- Assist with the setup and support of IT infrastructure, including servers, networks, and security systems.
- Maintain accurate records of issues, solutions, and user interactions in the helpdesk system.
- Conduct regular system maintenance and updates to ensure optimal performance.
- Assist in IT projects and initiatives, providing technical support and expertise.
- Provide training and guidance to end-users on best practices and efficient use of IT systems.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Executive or similar role.
- Strong knowledge of computer hardware, software, and network systems.
- Proficiency in troubleshooting and resolving technical issues.
- Familiarity with IT infrastructure, including servers, networks, and security systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.