Description:
Role Overview: As an Inbound Telesales Representative, you will play a crucial role in our sales team, responsible for handling incoming calls from potential customers. Your primary objective will be to effectively communicate our products and services, understand customer needs, and close sales deals.
Key Responsibilities:
- Handle Inbound Calls: Respond to incoming calls from potential customers in a professional and friendly manner.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their features and benefits.
- Customer Needs Analysis: Identify customer needs and tailor product recommendations to suit their requirements.
- Sales Pitch: Deliver persuasive sales pitches while maintaining a consultative approach to selling.
- Objection Handling: Address customer concerns and objections with confidence and empathy.
- Documentation: Maintain accurate records of customer interactions, ensuring all relevant information is captured.
- Achieve Sales Targets: Meet or exceed monthly and quarterly sales targets.
Qualifications:
- Experience: Sales experience of minimum 1 year
- Excellent Communication Skills: Clear and effective verbal communication skills are essential.
- Sales Aptitude: Proven ability to persuade and close deals.
- Customer-Centric Attitude: A focus on providing exceptional customer service.
- Adaptability: Ability to learn quickly and adapt to changing products and services.
- Team Player: Ability to collaborate with colleagues to achieve team goals.
- Previous Sales Experience: Prior experience in telesales or a related field is an advantage.