Inbound Livestock Executive

Description:

We are hiring an Inbound Livestock Executive.

Responsibilities

• Answer incoming phone calls, and respond to written communication

• Provide product information and make recommendations based on consumer’s needs

• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette

• Continually maintain working knowledge of all company products, services, and promotions • Log customer and contact information using various Client Relationship Management (CRM) tools

• Submit regular reports to the Manager Contact Center.

• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.

Specifications

• 0-6 months of experience as contact centre executive or similar position.

• An outgoing personality, with excellent interpersonal and relationship management skills

• Excellent verbal communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers.

• Must be able to maintain a professional demeanour in stressful situations

• Proficient in MS Office and contact centre equipment/software programs.

• Excellent communication and interpersonal skills.

• Good organizational and leadership skills with a problem-solving ability.

• Min. Bachelor’s Degree in veterinary medicine or sciences or relevant fields.