Guest Relations Officer

Description:

The Guest Relations Officer plays a crucial role in providing excellent customer service and maintaining a positive image of the organization. Responsible for managing the front desk, greeting visitors, answering inquiries, and handling incoming calls. Additionally, they assist in administrative tasks and ensure a smooth flow of operations in the reception area.

Responsibilities:

• Greet and welcome guests courteously and professionally.
• Manage the reception area by ensuring cleanliness and organization.
• Answer and direct incoming calls to the appropriate person or department.
• Provide information to visitors and assist them with inquiries.
• Handle incoming and outgoing mail and deliveries.
• Maintain a record of visitor logs and appointments.
• Assist in administrative tasks such as filing, photocopying, and data entry.
• Collaborate with other departments to ensure effective communication and coordination.
• Uphold company policies and procedures to ensure a safe and welcoming environment for all guests and staff.

Knowledge, Skills, Abilities (KSA’s) required to successfully perform the job:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with operating office equipment such as fax machines, printers, and scanners.
• Ability to operate multi-line phone systems and handle inquiries effectively.
• Knowledge of basic administrative tasks and office procedures.
• Strong organizational and multitasking abilities
• Professional appearance and demeanor.