Description:
- Monitoring and providing support for end-to-end transaction flows across trading platforms.
- Quickly identifying, analyzing, and correcting alerts and issues, or escalating them to minimize the impact on trade flows and preempt outages.
- Overseeing automated processes, scheduled jobs, regular reporting, technical infrastructure, customer activity, and trade flows.
- Managing users’ requests and queries: tracking requests, reviewing approvals, updates, and resolutions through to closure, etc.
- Troubleshooting and resolving technical issues.
- Working closely with clients via email and telephone.
- Testing, identifying, and diagnosing functionality errors (in UAT) within established testing protocols.
- Communicating with clients on production support issues and collaborating on resolutions with internal teams and external FIX vendors.
- Working on XML files to handle customer requests related to the GUI.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
* Excellent English communication skills.
* Must be willing to work in rotational shifts.