General Manager Operations

 

Description:

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our PADEL tennis arena. The ideal candidate should be passionate about Sports, possess strong leadership skills and should aim to providing a seamless experience for our clients. The manager will be responsible for managing staff, coordinating events and ensuring the smooth operation of all club activities.

 

Key Responsibilities:

 

Operations:

- Oversee the daily operations of the arena, including courts, facilities, and equipment maintenance.

- Ensure the arena is kept clean, safe, and welcoming for all guests.

- Manage the scheduling of courts booking and coaching classes, optimizing usage

- Handle customer’s inquiries, complaints/issues promptly and professionally.

 

Staff Management:

- Recruit, train, and manage arena staff, including front desk personnel, and maintenance teams.

- Develop staff timing and weekly holiday schedules,

 

Event Coordination:

- Plan and coordinate arena tournaments, and social activities to enhance customer engagement and club visibility.

- Work with local businesses and vendors to promote the arena and attract players to the events.

 

 

 

 

Experience:

- Minimum 3-5 years of experience in a management role, preferably within the sports, fitness, or hospitality industries.

- Experience managing a sports facility or club, particularly in racquet sports, is highly desirable.

 

Skills:

- Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.

- Excellent organizational and multitasking abilities.

- Strong customer service orientation with the ability to resolve issues effectively.

- Proficient in budget management and financial reporting.

- Strong marketing and event coordination skills.

- Proficiency in MS Office Suite and familiarity with technology / apps

 

Education:

- Bachelor’s degree in Business Administration is preferred.