Fulfillment Executive

Description:

We are a reputable and fast-growing company, located at PECHS Block 2, Karachi, that provides Business Process Outsourcing (BPO) services to our clients. We are currently seeking potential candidates for the position of Fulfilment Executive.

Responsibilities:

As a Fulfilment Executive, your duties will include, but are not limited to:

· providing high-quality customer service to our clients over the phone, by chatting or through email

· answering customer inquiries

· resolving customer complaints

· handling customer requests

· preparing, processing, printing, and reviewing invoices

· receiving payments

· identifying and solving discrepancies

· monitoring different accounts

· tracking exceptions

· escalating problems/issues to Team Leader, & come up with possible solutions

· liaison with other departments

Required Skills/Abilities/ Experience:

· Proficiency in spoken English Language

· Quick learning ability with strong customer service orientation

· Excellent communication skills, including writing, speaking & active listening

· Ability to work in a fast-paced environment while remaining calm and professional

· Good problem-solving and critical-thinking skills

· Positive, friendly, approachable disposition

· Must be a good team player

· Adherence to laws and confidentiality guidelines

· Proficient in Microsoft Office Suite or similar software with good typing skills

· Fresh and experienced candidates both can apply