Front Desk Officer

Description:

We are looking for a Front Desk Officer to be the first point of contact for visitors, clients, and employees. This role involves managing the reception area, answering inquiries, directing calls, and ensuring a professional and welcoming environment. The ideal candidate should have excellent communication skills, a customer-oriented attitude, and the ability to multitask effectively while maintaining a high level of professionalism.

Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.

• Answer and direct phone calls to the appropriate departments or individuals.

• Manage incoming and outgoing correspondence, including emails, letters, and packages.

• Maintain the reception area, ensuring it is clean and organized at all times.

• Schedule and manage appointments, meetings, and conference room bookings.

• Assist with administrative tasks such as data entry, filing, and document management.

• Handle inquiries and provide relevant information about the company’s services.

• Monitor office supplies and coordinate replenishments as needed.

• Support other departments with clerical duties as required.

• Ensure compliance with security and safety protocols for guests and staff.

Qualifications & Skills:

• Intermediate or equivalent qualification.

• Previous experience in a front desk or customer service role is an advantage.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and office management software.

• Strong organizational and multitasking abilities.

• Friendly, professional, and customer-focused attitude.

• Ability to handle stressful situations with patience and professionalism.