Fresher Network Security Support Analyst

Description:

Tekboox US base IT company urgently looking to hire fresh IT Graduates as MTO Network Security Support Analyst

Position: MTO Network Security Support Analyst

Job Requirements:

· Must have adequate English language communication skills.

Must have adequate English language communication skills.

The candidate should have a basic knowledge of networking and OS (Linux).

Understanding of information security fundamentals.

Handle L1 tickets for our customers on the service desk within the required SLA time.

Knowledge about NGFW, WAF, Vulnerability Management, Web Proxy, SIEM EDR/XDR.

Provide Security Support to the customer.

Write and maintain internal documentation for different managed security services.

Initially L1 troubleshooting across different managed security services.

Implement basic mitigation steps and escalate critical issues to higher-level.

Escalate L2/L3 tickets as needed.

Coordinate with vendor support for different solutions.

Basic understanding of change management process.

Create Daily/Weekly/Monthly reports for our Managed services

Eligibility Criteria:

Fresh Graduate or have upto 01 year experience in relevant discipline

Basic knowledge about networking & security

Excellent English communication must.