Expert Community Manager

Description:

We are seeking a dynamic and experienced Expert Community Manager to join our marketing team. Working closely with a broader operations team, this role will be responsible for the overall well-being of our expert network, ensuring strong engagement and satisfaction.

This marketing role involves managing relationships with experts, from an Expert Network, overseeing the development of content, organizing social events, managing our web portal, facilitating the dissemination of technical information relating to expert's experiences with our service.

Key Responsibilities:

1. Expert Relationship Management:

· Build and maintain strong relationships with experts, acting as a support role to our primary points of contact.

· Regularly engage with experts to ensure they feel valued and well-informed about upcoming opportunities and network activities.

· Work with and develop marketing messaging to underline key company value propositions. Underline key factors like credibility, effectiveness and professionalism.

· Address concerns, feedback, and questions to ensure a high level of satisfaction within the community.

· Manage review sites proactively creating scale a positive sentiment.

2. Content Development & Distribution:

· Collaborate with the marketing team to develop content (e.g., articles, guides, interviews) that highlights the positive experiences of our experts.

· Oversee the creation and distribution of newsletters and updates, keeping the expert community informed on relevant industry trends and network developments.

· Organize and manage social media content and posts that further support the interests of our experts.

· Work with internal teams to create technical content related to the interviews conducted, ensuring that experts are well-prepared for their engagements.

· Support account management with cases studies of successful expert experiences.

3. Web Portal Management:

· Manage the expert web portal, ensuring it is user-friendly and regularly updated with the latest resources, content, and events.

· Monitor and analyze portal usage to improve user experience and drive engagement.

· Collaborate with the IT and design teams to implement necessary updates or enhancements.

Qualifications:

· Bachelor’s degree in marketing, Communications, Business, or a related field.

· 3-5 years of experience in community management, customer relations, or a similar role, preferably within an expert network or professional services organization.

· Strong understanding of content development, social media

· Excellent communication and interpersonal skills with the ability to manage relationships across a diverse group of professionals.

· Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.

· Experience working with web portals or content management systems (CMS) is a plus.

· Familiarity with payment processing and financial transactions is preferred.