Description:
We are seeking a skilled writer with strong experience in crafting professional, concise, and engaging emails. The ideal candidate will be responsible for managing client communications through email, ensuring all responses are accurate, timely, and align with our brand voice.
Key Responsibilities:
- Respond to client emails promptly and professionally, ensuring clear communication and excellent customer service.
- Draft, proofread, and edit emails that address client queries, concerns, and requests.
- Maintain consistency in tone and message across all client communications.
- Collaborate with internal teams to gather the necessary information for responding to client inquiries.
- Ensure all emails are well-structured, free from errors, and convey the intended message clearly.
- Handle multiple client accounts, prioritizing and managing email responses efficiently.
- Maintain and update email templates for common queries and responses.
Requirements:
- Excellent written communication skills with a strong command of grammar, punctuation, and style.
- Proven experience in email writing, preferably in a professional or client-facing role.
- Ability to write clearly, concisely, and persuasively, tailoring the tone based on the context.
- Strong organizational skills and attention to detail.
- Ability to manage multiple client accounts and handle several email conversations simultaneously.
- Previous experience in customer service, sales, or account management is a plus.
- Experience with email management tools or CRM systems.
- Knowledge of best practices for business and client communication.