Customer Support Specialist

Description:

We are hiring for Customer Support Specialist for providing service support to our US-based client.

Responsibilities:

• Managing customer service inquiries for our international clients over the phone and email
• Coordinating with the service providers to resolve billing related issues.
• Follow communication procedures, guidelines, and policies
• Providing exceptional experience of closing the loop on each interaction.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score