Description:
We are in search of a highly motivated and results-driven eCommerce Customer Support Specialist to join our team!
Key Responsibilities:
- Provide exceptional customer support via calls and chat.
- Assist customers with order inquiries, order confirmation, product-related questions, and general inquiries.
- Resolve customer issues promptly and professionally.
- Collaborate with other departments to address customer concerns and improve the overall customer experience.
- Monitor and manage customer reviews and feedback.
- Stay informed about product updates, promotions, and company policies.
- Maintain accurate and detailed customer records.
- Contribute to the development of customer support policies and procedures.
Qualifications:
- Degree: Intermediate or Bachelor's
- 1-2 years of experience in eCommerce customer support or a related field
- Strong communication and presentation skills
- Experience with eCommerce platforms and CRM software
- Must be proactive, self-motivated, and results-oriented