Customer Support Specialist

Description:

• Identify customer inquiries, concerns, and overall needs and provide accurate answers and resolutions via phone, live chat, and email.
• Provide remote software training to customers and follow up customers to make sure they’re using the software.
• Address customer complaints in a compassionate and patient manner via live chat and telephone.
• Research and follow-up with customer issues and report customer requests to the development team.
• Maintain a competent understanding of the company’s products and their functions.
• Follow company communication procedures, policies, and guidelines at all times.

Required Skills:

• 3-5 years of experience related to B2B client communication.
• At least 2 Years of experience with SaaS or ERP product.
• Outstanding written and verbal English communication skills.
• Proven experience of customer interaction via Live Chat, Email & Call.
• Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc).
• Preference will give to those who has working experience in a high-volume call center environment.
• Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.