Description:
Douxl Technologies is seeking a driven and professional Customer Support Representative - Remote with a minimum of 2 years of experience to join our team. The ideal candidate will possess excellent communication skills and a strong ability to deal with clients efficiently. This role is vital for ensuring customer satisfaction and driving sales growth.
Key Responsibilities:
- Handle incoming client queries via phone, email, and live chat promptly and professionally.
- Provide accurate and comprehensive information about our products and services.
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Follow up on customer inquiries and close sales deals.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and marketing teams to understand new products and services.
- Achieve and exceed sales targets by effectively closing deals.
- Identify upselling and cross-selling opportunities to maximize revenue.
Requirements:
- Minimum of 2 years of experience in a customer support service role.
- Bachelor’s degree in Business, Communication, or a related field is preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and CRM systems.
- Strong organizational and multitasking abilities.
- Ability to handle stressful situations with patience and professionalism.