Customer Support Representative

Description:

We are a dynamic and growing company seeking a motivated individual to join our team as a Customer Support Representative. Our office is located in Lahore, Bahria Town.

Responsibilities:

• Provide prompt and effective customer support via chat and potentially through calls.
• Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.
• Utilize product knowledge to assist customers and guide them through various processes.
• Document and maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance overall customer support processes.

Requirements:

• Proven experience in chat and call support, demonstrating a strong understanding of customer service principles.
• Excellent written and verbal communication skills.
• Ability to multitask and handle customer inquiries efficiently.
• Familiarity with relevant software applications for customer support.
• Strong problem-solving skills and a proactive approach to addressing customer concerns.
• Willingness to adapt to a dynamic work environment.