Customer Support Representative

Description:

Urgent Need for Customer Support Representative

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
 
·        Identify and assess customers’ needs to achieve satisfaction
·        Build sustainable relationships and trust with customer accounts through open and interactive communication
·        Provide accurate, valid, and complete information by using the right methods/tools
·        Meet personal/customer service team sales targets and call-handling quotas
·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
·        Keep records of customer interactions, process customer accounts, and file documents
·        Follow communication procedures, guidelines, and policies
·        Take the extra mile to engage customers
·        Communicating and coordinating with colleagues as necessary.
·        Providing feedback on the efficiency of the customer service process.
·        Build sustainable relationships of trust through open and interactive communication
·        Provide accurate, valid, and complete information by using the right methods/tools

Gender: Male
Education: Bachelor
Job Timing: Night Shift (6:00 PM to 3:00 AM)