Customer Support Executives

Description:

- Answering client correspondences through email, social media, and phone.
- Relaying extensive product information to customers.
- Closing sales for the company.
- Filing customer records, including contact information, purchases, and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Managing orders and ensuring their prompt delivery.