Customer Support Executive

Description:

ibex. is seeking talented and customer-focused individuals to join its Customer Support & Back Office teams. This role requires individuals who excel in communication, problem-solving, and team collaboration. As a Customer Support Executive, you will be responsible for handling customer inquiries, providing support, and ensuring a seamless customer experience.

Key Responsibilities:

• Deliver exceptional customer service through various channels.

• Analyze and resolve customer concerns efficiently.

• Maintain accurate records and ensure data accuracy.

• Work collaboratively with the team to enhance customer experience.

• Manage time effectively to meet performance targets.

Requirements:

• Proficiency in English communication.

• Minimum education: Graduation, A-Levels, or O-Levels.

• Strong analytical and observational skills.

• Computer proficiency.

• Team management capabilities.

• Ability to work under pressure with effective time management.

• Prior experience in a contact center or content moderation is preferred.

Perks & Benefits:

• Morning shifts available.

• Two weekly offs.

• Market competitive salary.

• Pick & drop service.

• Performance-based incentives.