Customer Success Specialist

Description:

What You’ll Do:

• Make outbound calls to existing patients and correspond through Texts and Emails.
• Managing churn and increasing customer retention.
• Create, maintain and update the database of patients with complete information and emails (Portfolio Management).
• Consolidate the existing patient base while building a new patient base.
• Maintain, at a minimum, target levels of productivity, performance, and churn control.
• Help maintain a good team and working environment by assisting fellow employees and participating constructively.
• Ability to guide the patient in a proper manner by applying customer satisfaction techniques.
• Attend trainings to stay up to date with the specifications of new products and service offerings.
• Strong analytical skills.
• Excellent verbal and written communications skills.
• Comfortable with rotational shifts.

Requirements: -

1. Proven 2-3 years of experience in Key Account Management/ Customer Success.
2. Two years of call center experience preferred.
3. Proficient problem-solving and communication skills.
4. Excellent computer skills.

Skills Required:

• Communication.
• Empathy.
• Relationship building.
• Active listening.
• Customer service.
• Time management.
• Problem-solving.
• Decision-making.