Customer Success Manager

Description:

1. Responding promptly to ZenDesk tickets addressing customer service problems, reported software bugs, and billing issues.

2. Calling customers facing problems to assist them in resolving issues and optimizing their software usage.

3. Collaborating with our team to create guides, videos, and other materials to facilitate the onboarding process for new subscribers and enhance their understanding of software usage.

4. Providing technical support with the team on relevant projects.

Job Qualifications:

1. Preference for recent graduates in their 20s.

2. Understanding of software development processes and proficiency in Python programming.

3. Ability to manage various aspects of customer service and billing.

4. Availability to work in the EST time zone, including handling phone calls and responding to customers in writing.

5. Strong commitment to building a long-term career with our organization.