Customer Success

Description:

MIGRATION-focused elements of the role

• Ensure smooth transition for CapIQ clients migrating to the S&P Capital IQ Pro platform
• Work with account team and upgrade program team to complete client migration prep work and devise customer upgrade journey
• Encourage clients to fully adopt CIQ Pro Platform
• Engage with internal stakeholders to support clients for successful migration
• Remove any barriers to ensure timely migration and meet or exceed project plan timelines
• Work together with the account team to project manage the transition plan
• Keep all stakeholders informed of status and appropriately escalate any concerns/issues
• Execute migration strategies set by Account Directors