Customer Success

Description:

Client engagement

• Ensure high-touch migration experience for each user
• Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders
• Educate and spread awareness within the client base about our capabilities to increase overall product usage
• Collect and share feedback - provide platform and product functionality, get feedback from clients, run new release trainings and share client’s feedbacks with teams internally
• Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow
• Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems

What We’re Looking For

• Positive, proactive attitude and ability to work well in teams
• Client-first mindset – exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
• Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment
• Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations
• Project management experience – the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
• Strong advocate of continuous learning, personal development, and knowledge application
• Marketing skills are a plus – able to position our products to drive adoption and usage and identify expansion opportunities