Description:
Customer Solution Expert (CSE) provides business solutions and guidance in response to customer requirements. CSE works closely with product, sales, development and customer success team in understanding customer requirements, designing/presenting business solutions and planning implementation with product/development team collaboration.
Note: This is a Pakistan night shift job.
You will...
- Conducting client discovery calls with sales representatives
- Strategizing with the sales and product management team to create customized solutions
- Supporting sales team on their day-to-day questions asked by existing or prospecting customers
- Taking complex customers' requirements and propose solutions/options on design . Present solutions to product and sales team
- Developing relationships and maintaining customer relations during pre-sales phase and project delivery for existing customers
- Work with product team to assist in prioritizing existing customers features/requirements development
- Work with customer success team to assist on existing customers critical deliverables
- Work with sales team to understand the needs of prospects during pre-sales cycles and assist in designing and presenting solutions
- Assist customer success team to ensure day-to-day issues are addressed
- Record, maintain and monitor project activities for existing customers. Also monitor activities required for prospecting customer solution
- Participate, present and assist customers in webinars, trainings and GfK Etilize product demonstration/capabilities
- Maintain records in Salesforce, Agile and other JIRA platforms
Qualifications
- Excellent communication skills both written and verbal in English
- Big picture solution mind-set and creative in delivering message across related to products/services or solution
- Ability to communicate independently with North American sales team/customers and present ideas in simple yet user friendly form
- Fair knowledge of databases, queries and API models.
- Databases SQL Query Language
- API models that involve data exchange through REST and SOAP protocols
- Product information file formats such as CSV, XML and JSON
- Excellent knowledge in MS Office especially in MS Excel, Power Point and Word. Able to draw charts, pivots and use macros/formulas in MS Excel
- Good skills to draw schematics/diagrams to present complex processes and solution
- Good project management skills
- Familiarity of organizational processes, SKU lifecycle, production workflow
- Understanding of content delivery models
- Understanding of e-Commerce business model